Customer Service Manager

Om tjänsten

Skånemejerier is the leading dairy company in southern Sweden, a challenger nationally and part of the world’s largest dairy group Lactalis. Guided by ambition, engagement and simplicity, all our employees work towards the same goal – to develop and produce great food that is both tasty and healthy. Our vision is to become Sweden’s most sustainable dairy, and it’s not just about offering products that are good for both people and the environment, but also about being a sustainable workplace. With us, you get the opportunity to develop, grow and influence our common path forward.

Customer Service Manager

The Customer Service Manager main task is to ensure customer service level and customer satisfaction. Back-office Sales department is also part of the area of responsibility. Your team will consist of 13 qualified employees. You will be based at our headquarters in Malmö and report to the Supply Chain Director.

Key Responsibilities

• Part of the Supply Chain leadership team.
• Responsible for budget and result.
• Lead the development of the teams in terms of new sustainable concepts, ideas and methods to improve ability and cost structures.
• Define and analyze KPls to ensure progress/corrective actions in terms of team development, order handling process and customer service level.
• Develop processes, routines, tools and way of working to improve customer service level and customer satisfaction.
• Tactical responsibility towards customer regarding customer service level (on time in full).
• Representing Supply Chain in the processes regarding claims/recalls.
• Play an active part and have close communication with Key Account teams.
• Project manager/sponsor on projects affiliated to the Logistical process.
• Acts as change agent to the business through process design and support change and transformation.
• Etc.

Profile we are looking for

To succeed in this role, we believe that you have previous experience working in a similar role and with similar challenges. Additionally, we also believe that you have:

• University education in the Supply Chain field or other education and experience that we consider equivalent.
• Qualified multi-year experience of similar assignments within FMCG companies.
• Strong leadership skills
• Mid to senior level in Excel
• Knowledge in ERP (M3 or similar systems)
• Fluent oral and written skills in Swedish and English

In addition to the above, we are looking for a proactive and hands-on person with excellent leadership and communications skills. As a person you need to have a down to earth approach and a positive and constructive attitude.

We offer

In this role as Customer Service Manager you´ll have the great opportunity to work together with a very engaged and knowledgeable team.

To be a part of Lactalis Group, multinational dairy company, means many interesting dialogues and contacts around the world and it gives positive career opportunities. The group invests a lot in employee competence development and through the group the employees are given access to a network of colleagues worldwide.

At Lactalis, our core values of AMBITION, ENGAGEMENT and SIMPLICITY are at the heart of everything we do.

Contact and application

In this recruitment process Skånemejerier is cooperating with HEIM Executive. Please apply already today, we´ll interview continuously during the process.

For further information about the position, please contact Recruitment Consultant Louise Edeheim, HEIM Executive, louise.edeheim@heimexecutive.se.

To apply, please click below.